Active Alerts:

Using powerful Data Mining technology, Sage KnowledgeSync detects any business conditions that are critical to the success of your organization and triggers alerts via email, fax, pager, Instant Message, SMS, and Twitter and Dashboards.

Form & Report Distribution:

Need to deliver absence reports, certification reminders, benefit forms, or other documents to supervisors and employees? Need to automatically generate and deliver reports – not only on a scheduled basis, but also when business conditions warrant them? KnowledgeSync is the answer. Documents and reports can be delivered to the right people via the right device (email, fax, FTP, web browser) at the time they’re needed most.

Workflow:

Just as important as keeping your staff and clients informed is keeping your applications informed. If a vacation request is submitted for an employee with negative sick or vacation time, Sage KnowledgeSync can alert the supervisor and update Sage Abra appropriately. 

Email Monitoring:

Wish you could auto-process incoming email messages? What happens to messages sent to “info”, “sales”, or “support” email accounts? What happens when a website visitor requests information or other assistance? KnowledgeSync monitors email and website activity, automatically processing messages & form submissions so you don’t have to. Email messages are linked to client records, alerts are delivered to account managers, and your databases are updated with email details (and follow-up actions).

Application Integration:

Sage KnowledgeSync is designed to integrate with all of your business applications. This means that KnowledgeSync not only monitors your financial, manufacturing, HR, and other applications, but that Sage KnowledgeSync monitors and responds to conditions between your business applications. For example, when a new sales opportunity is entered in your CRM, KnowledgeSync locates the corresponding client record in your accounting system, checks if the new opportunity would put the client over their credit limit, and (if so), notifies the sales rep and copies pertinent financial details from your accounting system back into your CRM System.