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1 Customer Ratings
Call On CRM for Sage ACT! & Skype - 5 Users, 12 months
Call On CRM is a comprehensive communications solution that combines the two most powerful customer contact business tools - your phone system (Skype) and Sage ACT!.
Compatible With: Sage ACT!, Versions
Created by:

5 Users, 12 months 357


DetailsProduct SpecificationReviews

Call On CRM for Sage ACT! & Skype was designed from the ground up to provide more productivity for ACT! users. The Call On CRM product utilizes a Skype based telephone system to make call handling for your customer service group or any of your employees more efficient and cost effective.

 

Key Benefits:

 

•Help your business deliver better customer service with simplified call handling giving inbound call handlers easy access to ACT! contact information and delivering screen pops of caller information.

•Record more information about each interaction with your customers, improving the customer's experience resulting in repeat business and more sales.

•Make your business more competitive with a complete, fully integrated solution that reduces implementation costs and an accelerated Return On Investment

•Future proofs your business with a software-based CRM communications solution that keeps pace as your changing business requirements by simply updating your system software.

 

Features:

 

•Click to Dial - Increase ACT! user productivity by offering click to dial right from your Sage ACT! contact record.

•Call Histories - Create call histories and follow-up activities with automatic tracking of calling activity in the customer record.

•Screen Pops - Help your customers provide better service when inbound calls ring and automatically triggers a screen pop of Sage ACT! customer information to their desktop PC.

•Integration with business applications - Seamlessly integrates with 10.0 and later version of Sage ACT!.

•Multi-line support - Our advanced call handling solution allows simultaneous handling of multiple inbound and outbound calls.

•Reverse Lookup - Advanced Web 2.0 Integration with WhitePages.com and

ZoomInfo.com APIs to lookup contact info by phone number, contact name or company.

•Team Collaboration- Get instant access to other team members presence status (online, away, busy, etc..) and interact directly from Sage ACT!

•Call Recording- Integrates with CallBurner call recorder for Skype to record your calls while using Skype and Sage ACT!


Industries: Tools & Hardware, Offices & Clinics of Healthcare Providers, Event Services, Non-Industry Specific

Business Needs: Contact Management, Contract Management, Practice Management, Fundraising, Time Management, HelpDesk/Support, Telephony, Telephony, Productivity Tools