Print Page E-mail Page Link

0 Customer Ratings
N/A
Service Management 500
The Service Maestro product developed by IIG integrates seamlessly with Sage Software MAS500 ERP Product. This powerful enhancement can handle all your service needs
Compatible With: Sage 500 ERP [MAS 500], Versions 6.3 , 7.0 , 7.05
Created by:

SLP $6,500


DetailsProduct SpecificationReviewsAdditional Documents

Service Industry Specific features:

 

Manage technician activity using a drag and drop Dispatch Board

• Allows for creation of multiple dispatch board views by defining the information displayed for each service call as well as the selection criteria for displayed service calls

 

Technician Scheduling

• Allows for addition of new services calls using the dispatch board

• Auto generation of installation tasks based on Routings defined from the Sales Order module

• Match technician skills against requirements defined for each nature of task

• Track technician availability and prompt for customer scheduling conflicts

• Communicate dispatch information to technicians via email or fax

• Optional integration with MapPoint

 

Billing

• Streamlines billing by allowing for loading of labor and material entered when closing service tickets into MAS500 Sales Order or an Invoice Transaction

 

Contract Management

• Ability to set rates for material and labor based on defined contracts

• Auto generation of contracts from the Sales Order module using template contracts linked to inventory items

• Auto generation of contracts from the Sales Order module using template contracts linked to inventory items

• Ability to roll up cost of processed sales orders into the contracts defined for job profitability tracking

 

Inventory Control

• Ability to track truck inventory of each technician


Product ID: SMP

Industries: Building Materials Supply & Service, Commercial & Industrial Contracting, Electrical, Plumbing, & HVAC, Heavy Highway & Infrastructure Contracting, Residential General Contracting

Business Needs: Contract Management, Dispatch Control, Field Service, Warranty & Service Contract Management